Shipping Policy
Effective Date: 06/07/2023
Thank you for shopping with Lash Paradise. We are delighted to offer shipping services across Australia to ensure that you receive your lash supplies in a timely and efficient manner. This Shipping Policy outlines important details regarding our shipping methods, delivery times, fees, and other relevant information.
- Shipping Methods
1.1 Standard Shipping: We offer standard shipping services for all orders within Australia. Orders shipped via standard shipping are typically delivered within 3-7 business days. Please note that delivery times may vary depending on the destination and any unforeseen delays with the shipping carrier.
1.2 Express Shipping: For customers who require expedited delivery, we also provide express shipping options. Orders shipped via express shipping are typically delivered within 1-3 business days. Please note that express shipping may involve additional fees, which will be clearly communicated to you during the checkout process.
- Shipping Fees
2.1 Standard Shipping: We offer free standard shipping for all orders over $200. For orders below this threshold, a flat-rate shipping fee of $10 will be applied at checkout.
2.2 Express Shipping: We offer free express shipping for all orders over $400. For orders below this threshold, a flat-rate shipping fee of $15 will be applied at checkout.
- Order Processing Time
3.1 Processing Time: We strive to process and ship all orders as quickly as possible. Most orders are processed within 1-2 Business days from the date of purchase. Please note that order processing time does not include weekends or public holidays.
3.2 Order Tracking: Once your order has been processed and shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date.
- Shipping Restrictions
4.1 Address Accuracy: Please ensure that you provide accurate and complete shipping information during the checkout process. We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.
4.2 P.O. Box Addresses: We are unable to ship to P.O. Box addresses. Please provide a physical address for delivery purposes.
4.3 International Shipping: At this time, we only offer shipping services within Australia. We do not ship internationally.
- Shipment Delays or Issues
5.1 Unforeseen Delays: While we make every effort to deliver your order within the estimated timeframe, please note that occasional delays may occur due to factors beyond our control, such as weather conditions, natural disasters, or disruptions in the shipping carrier's operations. We appreciate your understanding and patience in such situations.
5.2 Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our customer support team at Contact@lashparadisesupplies.com. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.
- Contact Us
If you have any questions or require further assistance regarding our Shipping Policy, please contact our customer support team at Contact@lashparadisesupplies.com. We are here to assist you and provide any additional information you may need.
