Refund policy

Return and Refund Policy

Thank you for shopping with us at Lash Paradise. We value your satisfaction and want to ensure that you have a positive experience with our products. Please read our Return and Refund Policy carefully to understand your rights and obligations regarding returns and refunds.

  1. Returns

1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team at Contact@lashparadisesupplies.com within 7 days of receiving the order. We will guide you through the return process and provide you with a replacement product or a refund, depending on your preference.

1.2 Incorrect Products: If you receive an incorrect product, please notify us within 7 days of receiving the order. We will arrange for the return of the incorrect product and ship the correct product to you as soon as possible at no additional cost.

  1. Refunds

2.1 Refund Eligibility: To be eligible for a refund, the returned product must meet the following conditions:

  • It must be returned within the specified return period.
  • It must be in its original packaging, unused, and in the same condition as when you received it.
  • It must be accompanied by the original proof of purchase, such as an order confirmation or receipt.

2.2 Refund Process: Once we receive the returned product and verify its eligibility for a refund, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that the refund process may take 1-5 business days to complete, depending on your bank or payment provider.

2.3 Non-Refundable Items: Certain items are non-refundable, including:

  • Used or opened products.
  • Products returned after the specified return period.
  • Products that do not meet the refund eligibility criteria mentioned above.

  1. Shipping Costs Unless the return is due to a damaged, defective, or incorrect product, the original shipping charges are non-refundable, and you will be responsible for the return shipping costs.

  2. Contact Us If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at contact@lashparadiselashsupplies.com. We are here to assist you and provide further clarification.

Refund Policy – 90 Day Results Guarantee (Kurvé Lash Serum)

90 Day Results Guarantee

At Kurvé, we stand by the quality of our Lash Serum. That’s why we offer a 90 Day Results Guarantee.

If you do not see visible improvement in your lashes after 90 days (12 weeks) of consistent use, you may be eligible for a refund, subject to the conditions below.

Eligibility Requirements

To qualify for a refund under our 90 Day Results Guarantee, customers must:

  • Use the Kurvé Lash Serum consistently as directed for a minimum of 12 weeks

  • Provide clear, dated before-and-after photos, including:

    • Day 1 (before use)

    • 12 weeks (after consistent use)

  • Photos must:

    • Clearly show the same eye(s)

    • Be taken in good lighting

    • Be unfiltered and unedited

    • Clearly demonstrate lash condition and growth progress

  • Submit the refund request within 14 days of completing the 12-week period

Refunds will not be approved without valid photographic evidence.

Important Conditions

  • Individual results may vary due to factors such as genetics, lifestyle, and consistency of use

  • Failure to follow usage instructions may void eligibility

  • Refunds apply to one Kurvé Lash Serum per customer

  • Shipping fees are non-refundable

  • We reserve the right to refuse refund requests that do not meet the above criteria or show inconsistent use

How to Request a Refund

To request a refund, please email [your support email] with:

  • Your order number

  • Full name used on the order

  • Dated before-and-after photos as outlined above

  • A brief description of your experience

Once approved, refunds will be processed back to the original payment method within 5–10 business days.